All prices are in $CAD.

We have established a partnership with Canada Post as our primary shipping courier, but we also offer UPS and DHL for an additional fee. We appreciate your understanding and request that you allow us 3-7 business days to process your orders.

Please be aware that for orders placed outside of Canada, you may be subject to additional duties and taxes in addition to the shipping fee. Please note that these charges are not the responsibility of Maison 34 and cannot be refunded. If you refuse delivery of your parcel from the local shipping provider, we regret to inform you that we cannot offer a refund or store credit.

We kindly ask that you inspect the contents of your shipment promptly upon receipt. Please note that all handmade items are final sale. However, if you receive a damaged or broken package due to shipping transit, please reach out to us within 7 days of receipt of goods by emailing hello@shopmaison34.com or using the CONTACT US form below. If your items are received in damaged condition, we will be happy to offer a replacement or a full refund upon receipt of proof of damage. Please note that Maison 34 reserves the right to reject any unreasonable requests that do not comply with our return policy.

Please follow and read our Direction for Use and Candle instructions carefully before using the candles. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

To preserve the beauty of your jewelry, it's advisable to keep it away from lotions, hairsprays, and other cosmetics. We recommend removing your jewelry before sleeping or engaging in sports activities. Protect your jewelry from exposure to water, salt, sun, chlorine, and harsh chemicals. This is particularly important for products featuring freshwater pearls, silver-plated and gold-plated parts, as they require extra care to maintain their lustrous appearance. Store your treasured pieces in a dry room jewelry box, away from humid environments. Avoid keeping them in the bathroom, as moisture can accelerate the tarnishing process. By following these guidelines, you can ensure that your Maison 34 jewelry continues to dazzle and bring joy for years to come.

At Maison 34, we value every customer, and we strive to provide the best service possible. However, we reserve the right to refuse service to anyone at any time, for any reason.

Our online store is hosted by Shopify Inc, which offers a reliable e-commerce platform for the seamless shopping experience. We appreciate your support in choosing Maison 34 for your shopping needs.

Thank you for choosing Maison 34, and we look forward to serving you with our unique and high-quality products.

Question? Let us know!